Refund policy

We want you to love your order. If something arrives defective, damaged or isn't what you ordered, we'll refund you. No need to ship anything back.

Our refund guarantee

You can request a refund within 30 days of delivery if your item:

  • arrives damaged or broken
  • is defective or stops working under normal use
  • is the wrong item, size or colour
  • is significantly different from its description on our website

If your order is lost in transit, see our Shipping Policy for how we handle it.

How to request a refund

  1. Email us at noellora.store@gmail.com within 30 days of delivery.
  2. Include your order number and a short description of the problem.
  3. Attach clear photos or a short video showing the issue (for example, the damage, the defect, or the item and packaging label if it's the wrong item).

We'll review your request and reply within 1–2 business days. In some cases we may ask for one more photo or video to confirm the issue.

No returns needed

You don't need to send the item back. Once your request is approved, you can keep, recycle or dispose of the item.

Your refund

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement. If you prefer, we can send a free replacement instead of a refund.

What isn't covered

  • Change of mind, or ordering the wrong item by mistake
  • Damage caused by misuse, accidents or normal wear and tear
  • Hush Sleep Tape that has been opened, for hygiene reasons, unless it arrived defective or damaged
  • Requests made more than 30 days after delivery
  • Requests without photo or video proof of the issue

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund. Once an order has shipped, it can't be cancelled.

Bundles and sets

If one item in the Night Ritual Set is defective or damaged, we'll refund or replace that item. We'll refund the full set if both items are affected.

Questions?

Email us at noellora.store@gmail.com. We're happy to help, and we'd love the chance to make it right before you open a dispute with your bank.